Reservations and arrivals

Services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability.

We recommend that you arrive 10 minutes prior to your first scheduled appointment. This allows you plenty of time to fill out a client profile and prepare yourself for your treatment.

Late policy

We strive to ensure that each of your visits is a pleasant one, please understand that we allot a specific amount of time for each service. All medical spa appointments have been designed to allow the appropriate time for full enjoyment of the services.

In our efforts to make your visit more comfortable and to minimize wait time for all of our clients, we have implemented a late arrival policy. Depending on the duration of your appointment, if a client is more than 10 minutes late, we may have to reschedule your appointment. We cannot guarantee appointments for late arrivals. A late arrival will receive an extension of a scheduled appointment only if it is available.

Cancellation policy  

We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us 48 hours in advance if you need to change or cancel your appointment, we have held for you. We understand that emergencies happen and if you need to cancel your appointment with less than 48 hour’s notice, we ask that you call the clinic directly. “No shows” will be charged a $25 cancellation fee for an appointment that is less than an hour. If your appointment is an hour or more, a $50 cancellation fee will be applied.

Clients may be asked to hold future appointments with Visa or Mastercard that will be charged in the event of another no-show or late cancellation. Appointments booked on the same day are considered confirmed and the appointment slot cannot be cancelled, to adhere to 48 hour cancellation policy. For injectable appointments with a Registered Nurse you will be charged $150 for a missed appointment. Please communicate with Hgracefully Laser in regards to your appointment needs. We strive to provide the highest level of service to all of our clients.  

Payment

We accept Visa, Mastercard, Interact and Cash as a method of payment. We do not accept personal, certified checks, money orders or any 3^rd party gift cards or pre-paid credit cards.

Pricing and Returns

All prices displayed are subject to change at any time without notice. This includes all single session pricing as well as series of treatments and promotions. Services that equal to $300 or less will require full payment before treatment is performed and does not qualify for a payment plan option. There are no refunds on services rendered. Published prices do not include tax. Products are refundable and exchangeable within 30 days if unopened. There are no refunds, exchanges or transfers with purchase of treatment packages.

Privacy and Security

We do not sell, nor give out any type of information about our clients.  

Disclaimer

The treatments received or utilized at Hgracefully and Massage Therapy Clinic are intended for general purpose only and are not intended to be substituted for professional medical treatment for any conditions, medical or otherwise, that clients may have. Hgracefully and Massage Therapy Clinic does not guarantee any exact results and final results will vary from client to client. Clients will fully indemnify and hold harmless Hgracefully and Massage Therapy Clinic and its holding company(ies), affiliates, subsidiaries, contractors, representatives, agents, staff and suppliers, from and against  all liabilities, claims, expenses, damages and losses, including legal fees (on any indemnity basis), arising out of or in connection with the spa treatments, services, and/or facilities.